Refund policy

Returns & Exchange Policy

All Swishklub products are crafted with care. By placing an order, you agree to the terms below.

📦 Returns & Replacements

Returns are accepted within 48 hours of delivery.

Free replacement is provided in the following cases:

  • Product received is damaged
  • Product has a manufacturing or printing defect
  • Incorrect item delivered

⏱ Return Request Window

  • Return requests must be raised within 48 hours of delivery
  • Exchange requests must be raised within 48 hours of delivery
  • Requests raised after this window will not be accepted under any circumstances

💸 Refund Policy

  • Cash refunds are not provided
  • All approved returns will be refunded as store credits only
  • Store credits can be used on your next Swishklub purchase

🔄 Exchange Policy

  • Each order is eligible for one exchange only
  • Exchange must be requested within 48 hours of delivery

📩 Proof Requirements (Mandatory)

To process any return or exchange request, you must provide:

  • Clear images of the product
  • All items originally included in the package must be returned exactly as received — tags, goodies, stickers, and packaging must be intact
  • An unboxing video of the package is required in case of caims of Manafacturing or Printing defect or Damagaed Product.

🔄 Return Process

  • Once approved, a reverse pickup will be arranged
  • The product will be inspected after pickup
  • A replacement or store credit will be issued only after successful verification
  • Swishklub reserves the right to deny replacement if the product does not meet return conditions upon inspection

❌ Non-Returnable Cases

Returns and refunds are not accepted for:

  • Minor color variations due to printing or display differences
  • Minor size variations within standard industry tolerance
  • Damage caused after delivery

🚚 Delivery Failures (RTO)

If an order is not delivered due to:

  • Incorrect or incomplete address
  • Customer unavailability
  • Order refusal

The shipment will be returned to our warehouse. In such cases:

  • Reshipping is not free
  • Additional shipping charges must be paid in advance

⏳ Delays & Lost Shipments

If an order is confirmed as lost in transit or significantly delayed:

  • A replacement or refund will be issued at our discretion

⚠️ Important Conditions

  • All items included in the original package must be returned as received
  • Claims without proper proof will be rejected
  • All decisions made by Swishklub regarding returns are final

📩 Contact

For all return related queries:
👉 returns.swishklub@gmail.com